Ok, so for at least the past day or 2, I have been having severe internet issues. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. There are none in my area. 1;CM-VER=3. I have to restart my modem 1-15 times a day. Options. Setup. Tuning in. 1;CM-VER=3. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. There has been no change in the internet service since yesterday when there was supposed to be the repull. 168. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. Here's my network log. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. I r called their useless support - 5377375 - 2Options. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. A few weeks ago we had maintenance done in our area. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. Loads of post RS errors when they should be zero. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. Hi, I have the 350mbps package using it with a hub 3 currently. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. All recent disruptions of service are fully VM fault. 0 Cable Modem. Will probably need a technician visit to resolve, unless there is a local area issue. 中文客服熱線 (廣東. 5 25 256 qam 13 5 243000000 -7. It'll be a bit disruptive for my work so might be a while before I can do that. 27-03-2023 09:09 - edited 27-03-2023 09:13. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. . . We've already. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. 3 weeks ago. Re: Internet unstable since 23rd of January - Modem reports connection errors. SpeedI have power cycled the Hub, and run it with and without the attenuator. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. NickRaske. Well guess what I have bought multiple modems and still have the same issue. . . . 06-05-2023 15:21 - edited 06-05-2023 15:37. Cheers. 0; This issue isn't very bad when. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. I've had constant problems since I joined over a year ago. 168. SYNC Timing Synchronization failure - Loss of Sync. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. CM restarted itself while I was at home during the day on Tuesday 8th. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Wireless is about 260 Down and 26 Up in the same room. This all started happening approx. I have looked through the logs and have seen thousands of Pre and Post RS errors. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. For service in Cantonese or Mandarin. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1). Overall ds levels are quite low, 2. 1 router mode or 192. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Tudor. I set up a BQM last night and the results are unsurprising. Nightly dropouts, WiFi and Ethernet, Hub 3. 0;. Hi All, first post here, and its for syc timing errors. The 3. Was told that the "20" was shared between all devices. Probably in the green boxes (some areas grey) in the road. . They died. The engineer said the readings on the router had a problem and determined the issue. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. I have a VM Hub 3. . 21-09-2022 00:09 - edited 21-09-2022 00:14. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. Click on the “Upstream” tab, copy the text and paste into your reply. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. Virgin Media Connection issues Still Not Fixed. . This is such a pain as it happens at least once every hour. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The drops usually last less than 1 minute but can range up to 2 or 3 mins. 4. 0 which is operating in 'modem mode'. - 5309303RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1. 16 posts · Joined 2012. The estimated fix date is: 03 NOV 2021 09:00. Sync Timing/RCS Partial Service failures every ~6 hours. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. Unfortunately, they are back. Engineer visits constantly postponed. It monitors your connection 24/7 and provides diagnosis of any. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. I'll triple-check my coax connections but I'm pretty sure they're fine. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. Hope you're well. I contacted Vir. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 0 hub seems also to have very low range since I get only about 20 Mbps on. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. . Superstar. Click on the “Upstream” tab, copy the text and paste into your reply. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. We would like to show you a description here but the site won’t allow us. My live BQM is in my profile I'm pleased to say. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. The upstream stats aren't great and the 23. Tuning in. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. This is an SNR fault. Hi All, first post here, and its for syc timing errors. On virgin connect app it states signal in kitchen is great but network log differs. Log pasted below. We had 2 engineer visits: 1. Open a web browser and go to 192. Log shows a few criticals and warnings: RCS Partial Service and also. The statuses listed show the connection state of the cable modem. Joining in. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. Powered on / off Hub 3 numerous times. 2 weeks ago when Virgin were doing work in the area. You could s etup a Broadband Quality Monitor. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. Never really had any reliable service from Virgin Media and even switched to Virgin Media Business but they never fixed anything (horrendous customer service and held me to their 2 year contract) and just keep saying area faults and left back for residential (100MB). 100. on 04-05-2023 11:40. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. 4 and 5 GHz)) Internet (Partial Service (DS only)) 12-09-2023 01:49 - edited 12-09-2023 01:52. 0; 13/03/2022 22:54:55 Warning!. - wired I have made sure all connections are finger tight. 16 posts · Joined 2012. Normally it shouldn't affect you because your cables are shielded. RCS Partial Service; 12/12/2022 16:07:54. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. The numbers vary between 0. . i have rebooted all the kit. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Click the lower link (Share Live Graph) then click generate. 9 40 256 qam 3 4 163000000 6. 0;. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. . Re: 1. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. 2: Your broadband connection is working. 38 UPLOAD Mbps 1. 100. When the internet connection drops, modem reboots and internet access is then restored. I've been enduring the issues up to this point, but today has been the worst. Hi . How to book a tech visit. My internet connection drops almost every day. Options. 0. internet is throttled during the day. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. Hub 3 is in modem only mo. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. . So for the last couple of months, the internet has been awful. on 04-01-2023 19:43. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. and tells you of more local issues down to. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. 100. This only started about a week ago. Hey @WillMcGregor, thanks for reaching out to us. It is happening several times a day, and is not related to any particular time or internet activity (just random). Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. Multiple hub 3 restarts. Can't access the Hub during these times. We would like to show you a description here but the site won’t allow us. I've reset the modem and unplugged/replugged the cables. again no joy - pods left for appx 2 hours at a time to connect. Hardware Version: V1. According to my broadband monitor (I was away for the long weekend) the inter. finally had work completed on the 14th April and it’s now worse. The tier 1 triage or whatever it is is. 2 weeks ago when Virgin were doing work in the area. Downstream bonded channels. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. We would like to show you a description here but the site won’t allow us. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Tudor. . Look at the boxnoutside the wall and changed things . My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). 1 router mode or 192. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. on 15-06-2023 17:04. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. 2nd engineer provided me with a replacement hub 3. #1 · Jul 15, 2012. Solved: 15 or more of these messages on the router log in the last few hours tonight. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. 04-08-2023 16:37 - edited 04-08-2023 16:40. . . My broadband drops out very regularly. 05-09-2022 23:20 - edited 05-09-2022 23:24. Hi there, I'm in the GU52 postcode area. Reply. Mostly in the evening but also occasionally occurs during the day. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I have been having problems with my internet since April. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. 0 which is operating in 'modem mode'. Tuning in. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. Hi all Hopefully someone can assist. I have had an unstable - 4886851 Open a web browser and go to 192. 1;CM-VER=3. I am hoping to get some information on the problems I have been. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. For the last two weeks or so, I've been experiencing packet loss and latency issues. connected via a cable. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. I am making this post to help me converse with support agents. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. There was a storm a couple of months ago which knocked out old cable boxes. . 0. I. Various complaints made via telephone to Virgin Media who don't appear to care. Hi temjin1997! 👋 Welcome to the community - thank you for posting!. Cable modem continued to funciton. . Previously with NTL, Virgin Net, Cabletel, Cable Online. . . VM will not dispatch any technicians while an area fault exists. called VM and the automated system said they needed to send a signal to the kit, did. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. Sorry to hear you are having issues with your hub rebooting itself. Hi . this issues started a few days ago , the internet was cutting out and then coming back. I have a VM Hub 3. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. Re: Intermittent "Timing Synchronization failure - Loss of Sync". I need to look at new options as its effecting my work with currently working from home. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. High Post RS errors, no ranging response. 0; 0 Kudos Reply. I am a bot, and this action was performed automatically. SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday; Keep losing wifi connection on specific devices in Networking and WiFi yesterday; Problems with broadband - do I need a booster? in Networking and WiFi yesterday; Get WiFi Pods for 5x router or cancel while in 14 days in. I contacted Virgin by phone, but really got zero info. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. Gateway IPv4 address is valid. Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. and tells you of more local issues and fix estimates, down to street cab/ postcode level. Shows full signal. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. 1;CM. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. 3 weeks ago. called VM and the automated system said they needed to send a signal to the kit, did. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 168. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. Current VM broadband only customer. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. Virgin Media Packet Loss. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. . Click the lower link (Share Live Graph) then click generate. We have been having problems since we started virgin in march. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. 168. But a loose connection anywhere between your Hub and the street box would allow noise in. Speed tests have varied (when the speed test has managed to connect. RCS Partial Service;;CM-QOS=1. Ranging from 4 maps to 45 mbps. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. I'd appreciate any assistance. and tells you. 0; The statuses listed show the connection state of the cable modem. 0; 10/05/2019 16:13:15: critical: No. Options. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. Hello everyone. . When i do a speed test on testmy. 4GHz and 5GHz but not much has changed. Solved: Hi, I have VM 500mb package. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. 0. Would it be possible to look into this for me, thanks. Tudor. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. I've tried splitting the 2. The basics out of the way first: Superhub 3, modem mode. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. 3. But these RCS partial service messages are getting bad. 0 RCS Partial Service/SYNC Timing Synchronization failure. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. QuickStart, set up and connections. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. Please do let us know how the visit - 5416932RCS Partial Service . i have rebooted all the kit. Hi there! I'd be glad to ensure that this gets looked into further. 3 weeks ago. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. I can have weeks where the connection is fine. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. I don't work for Virgin Media. switched it off for 10 mins and then turned it back on etc etc. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I'm tired of calling customer service to be told "your modem is. 1;CM-VER=3. . I'm getting a high number of uncorrectables and Loss of Sync errors. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. 3 3669 6203 5 Locked 40. Thanks in advance. Click on the “Upstream” tab, copy the text and paste into your reply.